1. What all managers should know about profit and loss statements
  2. Targeting: Defining the behaviors that lead to success
  3. Task Clarification: Explaining the what and the how to your staff
  4. Tracking: Developing individual performance metrics that measure what counts
  5. Feedback: Delivering feedback constructively to drive performance
  6. Reinforcement: Making sure your workplace rewards productive behaviors
  7. Behavioral coaching and goal setting: Getting your employees to the next level while increasing morale and engagement
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